Betsafe Black Poker

Privet vsem , i want to ask u a question , in past i got tickets for black poker , today i dont have ticket , and i chat with betsafe support and they send me to my admins here on POKAHLV to ask u why i dont have ticket. They answered me that they dont add or remove any tickets. So i need help now form PokahLV admins to recheck whats going on with these tickets. Thanks!