FTP problem

Был заблокирован на FTP, после того, как сделал первый депозит. Отослал документы, которые потребовали. Недели полторы никаких писем от них, сегодня пришло письмо такого содержания:

Once we have reviewed your documents, we will contact you with further information. Due to the volume of faxes we receive, it may take up to 24 hours before you receive a response.

Occasionally, we receive poor quality faxes and are unable to determine which player sent them. If you do not receive a response within 24 hours, please send a second fax, taking care to adjust your contrast or brightness settings appropriately. Remember to include your Player ID, real name, and the reason you’re sending in your ID on all your documents.

We appreciate your patience, and if there’s anything else we can assist you with, please let us know.

Может кто сказать, что нужно сделать? Заранее спасибо!